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Frequently Asked Questions

1. Who makes my NARY products?

NARY products are crafted by non-profit organizations in Cambodia, dedicated to providing people with a livable wage to support their families. Each product listed on our website includes the relevant NGO in its description.


2. Where do NARY products come from?

NARY products originate from Phnom Penh, Cambodia, then make their way to Brooklyn, NY, USA, and finally to your home.


3. Can you ship internationally? Do you accept international credit cards?

We now offer international shipping and accept all major credit cards. If you encounter any issues with placing your order, please feel free to direct message us using the talk bubble on the page or email us at Kindly note that you are responsible for any duties and import taxes on your order, which may need to be paid upon receiving your package.


4. How may I pay for my order?

You can pay for your NARY order using Visa, MasterCard, Discover, and American Express. We also accept payments via PayPal, Apple Pay, and Amazon Pay.


5. How long will it take me to get my order?

After processing your order (1-3 days), it will be shipped to your address via UPS/USPS/DHL. For express shipping, please reach out to us, and we'll do our best to accommodate your request.


6. How can I check the status of my order? 

Once your package is processed, you'll receive an email with a tracking number to monitor its status and estimated arrival.


7. May I cancel or change my order?

If you need to make updates to your order, please contact us at Unfortunately, cancellations cannot be made on processed orders.


8. What are the terms around custom orders?

Custom orders from NARY will incur a $50 custom fee and are final sale. Custom pieces or made-to-order items take 2-3 months for delivery.


9. Do you accept return or exchanges?

We want your NARY clothes to fit perfectly. You can exchange unworn and unwashed items within 14 days of purchase for a different size or product of equal value. Customers are responsible for return shipping. Please note that items discounted 40% or more are final sale.


10. What do I do if my order arrives damaged?

We apologize if your order arrived damaged. Please email with pictures of the condition in which you received it, and we will work with you to resolve the issue.


11. My promotional code is not working. What do I do?

If your promotional code is not working, please email for support. We apologize for any inconvenience and will assist you promptly.