1. Who makes my Nary products?
All of our masks and stuffed animals are made by non-for-profit organizations in Cambodia that seek to give people a dignified, livable wage that will help them and their families flourish.
Our clothes are made by a small family owned company who also seek to give their workers a fair wage.
2. Where do Nary products come from?
Phnom Penh, Cambodia > Brooklyn, NY, USA > your home.
3. Can you ship internationally? Do you accept international credit cards?
Yes, please reach out to us to arrange for an international shipment.
4. How may I pay for my order?
Nary currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal and Apple Pay.
5. How long will it take me to get my order?
Once the order is processed (1-3 days), it will be put into the mail and be sent to your address by U.S. Postal Service. If you need the package to be sent express, please reach out to you and we will do our best to accommodate you.
6. How can I check the status of my order?
You will receive an email with a tracking number once the packaged is processed. This tracking number will guide you as to where the package is and the estimate arrival.
7. May I cancel or change my order?
If there are updates you would like to make to your order, please let us know at firstname.lastname@example.org and we will be sure to help you with changes. Cancellations cannot be made on processed orders.
8. Do you accept return or exchanges?
We want your Nary clothes to fit you. All unworn and unwashed clothes can be exchanged within 30 days of purchase. You can exchange your garment for a different size or for another product of equal value. Customers are responsible for return shipping. Please contact us at email@example.com for return instructions.
Mask products are final sale and exchanges will not be accepted for sanitary reasons.
9. What do I do if my order arrives damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Please email firstname.lastname@example.org with pictures of the condition in which you received it in and we will work with you to fix the problem.
10. My promotional code is not working. What do I do?
We are sincerely apologetic for the inconvenience. Please email email@example.com to get support.