1. Who makes my NARY products?
Our garments are made by non-for-profit organizations based in Cambodia that seek to give people a dignified, livable wage that will help them and their families flourish. Each of our products listed on our website will have the NGO listed of where they were made in the product description.
2. Where do NARY products come from?
Phnom Penh, Cambodia > Brooklyn, NY, USA > your home.
3. Can you ship internationally? Do you accept international credit cards?
Yes, you can now place orders for international shipping. We accept all of the major credit cards (as listed below). If you have any issues with placing your order, please either direct message us (using the talk bubble on the page) or email us at firstname.lastname@example.org. Please note, that duties and import taxes are to be paid by you directly and that you may be required to pay them when receiving your package.
4. How may I pay for my order?
NARY currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Apple Pay, and Amazon Pay.
5. How long will it take me to get my order?
Once the order is processed (1-3 days), it will be put into the mail and be sent to your address by UPS/USPS/DHL. If you need the package to be sent express, please reach out to you and we will do our best to accommodate you.
6. How can I check the status of my order?
You will receive an email with a tracking number once the packaged is processed. This tracking number will guide you as to where the package is and the estimate arrival.
7. May I cancel or change my order?
If there are updates you would like to make to your order, please let us know at email@example.com and we will be sure to help you with changes. Cancellations cannot be made on processed orders.
8. What are the terms around custom orders?
Any custom pieces orders from NARY will require a $50 custom fee (includes domestic shipping) and is final sale. Please allow 2-3 months for delivery.
We also offering made to order for 3XL, on select designs only (as indicated on the product page) and it is final sale. Please allow 2-3 months for delivery.
9. Do you accept return or exchanges?
We want your NARY clothes to fit you. All unworn and unwashed clothes can be exchanged within 14 days of purchase. You can exchange your garment for a different size or for another product of equal value free of charge. Customers are responsible for return shipping. Please contact us at firstname.lastname@example.org for return instructions.
Products that are discounted 40% off or more will be FINAL SALE and cannot be returned.
Mask products are final sale and exchanges will not be accepted for sanitary reasons.
10. What do I do if my order arrives damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Please email email@example.com with pictures of the condition in which you received it in and we will work with you to fix the problem.
11. My promotional code is not working. What do I do?
We are sincerely apologetic for the inconvenience. Please email firstname.lastname@example.org to get support.